Privacy policy

This Privacy Policy explains how we collect, use and protect your personal information when you use our website or purchase products from us. By using our website, you agree to the practices described below.

1. Who We Are

This website is operated by Tilleys Limited, 172 Portland Road, Weymouth, Dorset, DT4 9AE. We are committed to protecting your privacy and handling your data responsibly.

2. Information We Collect

We may collect the following information:

  • Information you provide when placing an order, creating an account or contacting us.
  • Details of your orders and payment information (processed securely by our payment providers).
  • Information about how you use our website, including pages viewed and browsing behaviour.
  • Communication records if you contact us by email, phone or through our website.
  • Information required to process finance applications (if you choose to apply for finance).

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Provide customer support and respond to enquiries.
  • Improve our website and services.
  • Send updates about your order.
  • Send marketing communications if you have opted in (you can opt out at any time).
  • Process finance applications through our chosen finance provider.

4. Finance Applications

If you apply for finance, we will securely share the information you provide with our chosen finance partner for the purpose of assessing your application. We do not make lending decisions. The finance provider will process your data in accordance with their own privacy policy.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Understand how visitors use our website.
  • Remember your preferences.
  • Improve website performance.

You can control or disable cookies through your browser settings, but some features of the website may not function correctly without them.

6. How Your Data Is Stored

Your data is stored securely using trusted third‑party providers, including Shopify, who host our online store. Shopify stores data on secure servers and complies with GDPR requirements.

We take reasonable steps to protect your information, but no online system can guarantee absolute security.

7. Sharing Your Information

We may share your information with:

  • Service providers who help us operate our business (e.g., payment processors, couriers, finance partners).
  • Regulators or authorities if required by law.

We do not sell your personal data to third parties.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your data where legally permitted.
  • Opt out of marketing communications at any time.

To exercise your rights, contact us at: info@tilleysmotorcycles.co.uk

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Tilleys Limited
172 Portland Road
Weymouth
Dorset
DT4 9AE

Email: info@tilleysmotorcycles.co.uk